Skills Summary

•  User Training & Support Skills

•  Excellent on line retail customer service

•  Can communicate technical concepts clearly to customer's level of understanding

•  Assist end users with the functional operation of company provided hardware and software

•  Conduct technology training for new hires during orientation

•  Install, upgrade, and support all company PC's, printers, network hardware, options and any other computing related hardware. Including wireless and mobile computing devices

•  Perform computing hardware repair, maintenance, and upgrades

•  Problem Identification/Analysis

•  Excellent organizational and multitasking skills

•  Perform software installation, configurations, and debug problems to root cause.

•  Ability to use instructions and pre-established guidelines to successfully manage problem solving

Professional Experience:

•  A working knowledge of DOS, Windows 95/98//2000/2003/XP/Vista/Window 7

•  Maintaining good working knowledge and usability of supported hardware and software.

•  Troubleshooting Windows 7, Vista and XP operating systems on the registry level

•  Home networking including switches, routers, printers and wireless

•  Networking technologies including TCP/IP, DNS and Firewalls

•  Internet connectivity using cable, DSL, satellite and dial-up

•  Consumer and business peripherals including printers, scanners, faxes, MP3 players, digital cameras, mobile phones and PDAs

•  Internet and malware security

•  Administering and operating audio, video and presentation equipment. .

•  Supporting end-users and successfully troubleshooting laptops and desktop environments that were running Microsoft Windows 95\98\2000\XP\VISTA\Windows 7.

•  Troubleshooting, diagnosing and resolving issues with PC and laptop configurations, network connectivity, printers and peripherals.

•  Experience providing technical support of computer systems. PC's, printers, network and communications options.